Frequently Asked Questions

Get answers to common questions about Pronto’s/Pony Tails/ Half Up.

Pronto’s/Pony Tails/Half Up typically lasts about two weeks with normal wear. Longevity depends on activity level, product use, and proper aftercare. Heavy sweating, excessive washing, or oil-based products can shorten wear time.

When applied by a trained stylist, the cap and molding process help shield natural hair from direct glue contact. Damage is unlikely with proper technique and professional removal, though neglect and improper removal can cause stress or breakage.

Avoid washing for the first 24–48 hours to allow adhesive to fully set. After that, use gentle cleansing methods, avoid soaking the cap, and opt for diluted shampoos or dry cleansing to preserve the install.

Yes, if the extensions are heat-safe. Use low to medium heat, a heat protectant spray, and avoid applying direct heat to the glued cap area. Ask your stylist about the hair type before styling.

Sleep on a silk scarf or pillowcase, brush gently, avoid heavy oils near the cap, and keep the scalp clean with gentle products. Schedule touch-ups or removal by a professional to prevent buildup and damage.

Swimming is possible but not recommended for prolonged exposure. Chlorine and salt can weaken adhesive. Wear a swim cap when possible and rinse thoroughly after swimming, then allow the install to dry completely.